Welcome to your PACK & SEND Candidate Portal
Congratulations on reaching the next stage of your journey with PACK & SEND. Following your initial conversation with Jaimie, we’re pleased to confirm that you’ve been identified as a strong candidate for franchise ownership, and we’re excited to continue progressing your application.
-
1Enquiry
-
2Discovery
-
3Qualified
-
4Initial Presentation
-
5Business Plan
-
6Discovery Day
-
7Exec Interview
-
8Franchise Award
Book Your Initial Call with Richard
Your initial discussion has given us a great opportunity to learn more about your background, goals, and what you’re looking for in a business opportunity. Based on this conversation, we believe you have many of the qualities we look for in a successful franchise partner, and we’re delighted to move forward to the next stage of the process with you.
The next step in your journey is to schedule a call with Richard, who will guide you through the opportunity in greater detail. This conversation is designed to give you a deeper understanding of the PACK & SEND business and what franchise ownership looks like in practice.
During this session, Richard will walk you through key aspects of the business, including the scope of the opportunity, how the business model works, and what a typical day looks like for a franchise partner. You’ll also review important commercial elements such as revenue streams, margins, return on investment, and the growth potential within your territory.
This stage is all about helping you build a clear and realistic picture of the opportunity, ensuring you have the information you need to evaluate whether PACK & SEND is the right fit for you. As always, we encourage you to ask questions and make the most of the resources available in the portal as you continue exploring the opportunity.
Your Resources
Frequently Asked Questions
Answers to the most asked questions from previous franchise partners to help you in your decision making process.
Who are PACK & SEND’s typical customers and why do they use our service centres?
Every individual and business has the potential to become a customer of PACK & SEND, particularly if they trade online. As a business with a ‘One-Stop-Shop’ concept, we offer a range of services and products to suit any need or budget.
Householders typically use our services for sending gifts, moving personal effects, furniture removals, returning goods on warranty, and purchasing packaging supplies.
In the tourism industry, we make it easy for travellers to send items home and have helped to expand the sales of many UK businesses that sell to tourists. We also specialise in creating logistics solutions for Qantas Airways, major hotel chains, and backpacker hostels.
Small and medium-sized businesses, government departments, and large corporations all use PACK & SEND to provide the safe delivery of fragile, large, awkward and valuable items. Customers primarily use our service centres for: convenience, high level of personalised service, safety, reliability and peace of mind, complete solution, and friendliness.
What makes PACK & SEND different from other courier suppliers, freight companies or the Post Office?
PACK & SEND has a unique company profile and position within the multibillion-pound logistics industry. We specialise in packing and shipping large, fragile, valuable, or awkwardly shaped items that other courier suppliers and freight companies are typically not equipped to deal with.
Our pursuit of this growing niche market means a significant proportion of our business comes from referrals from other carriers who do not have the infrastructure to provide personalised packaging and freight solutions in the same way we can.
How do you make profits on PACK & SEND services and how much is this likely to be?
Earnings information based on the historical performance of company-owned and franchised outlets is available to qualified applicants in our Franchise Disclosure Document. This is supplied to you as part of the application process.
With so many services, is a PACK & SEND service centre a complex business to manage?
The needs of our customers can be complex given the nature of the items that we ship and the wide range of potential delivery destinations. However, our robust training programme, online operations manual, and proprietary software solutions mean that our franchise partners are well-placed to make even the most complex of tasks seem simple.
PACK & SEND aims to make packing and delivery as simple and hassle-free as possible for the customer. We primarily advise the use of simple questions that guide you through a decision flow, leading you to an obvious and appropriate solution, all carried out using our software.
How big is a PACK & SEND service centre and where are they located?
PACK & SEND have two service centre models:
Retail service centres — the more common scenario, varying in size from 1,000 to 1,800 square feet, with the average around 1,200 sq. ft.
Logistics service centres — a newer concept geared towards offering larger-scale solutions, strategically located around the UK, averaging around 6,000 sq. ft.
Rather than setting up in shopping centres, we typically locate service centres a short distance from the town centre or in a business district where the frontage has substantial passing traffic. Street frontage is essential as a powerful advertising tool to build local brand awareness.
What type of support does a PACK & SEND franchisee receive?
As a PACK & SEND franchise partner, you will benefit from our comprehensive training programme and launch package along with ongoing support throughout our time together.
The support starts before your service centre opens, including advice on selecting the optimum premises and how to hire the strongest team. In your first year, we promise to match your marketing spend and guarantee a minimum number of leads. After Year 1, you have 24/7 access to our intranet, monthly reviews, and regular franchise partner events, plus much more.
What type of franchisee is PACK & SEND looking for?
We believe it’s important that every franchise partner understands and empathises with PACK & SEND’s mission and values. We have a structured and considered approach to the selection of franchise partners, known as our Discovery Process, which reduces the likelihood of an imperfect match and helps us arrive at a successful commercial partnership.
It is equally important to us that you find a franchise opportunity that is right for you, so we make sure prospective franchise partners get the opportunity to fully evaluate us.
What is the next step and how long does it take to get started?
Starting a franchise with PACK & SEND couldn’t be easier. We have a structured application process — our Discovery Process — in place to make sure that we’re a good match and to help you decide whether this is the right opportunity for you.
Approved applicants typically open their own service centre within 4–6 months of the initial enquiry.