What You Need to Start a Pack & Send UK Franchise
Thinking about launching your own logistics business under the Pack & Send banner?
Here’s everything you need to know—from investment and training to personal qualities and business readiness.
Why Franchise with PACK & SEND?
PACK & SEND is a unique choice for your next business venture. Having been trading in Australia since 1993, and with our first UK service centre opening in 2009, our franchise opportunity is an established business model that proves as differentiated and successful in the UK as in its original market.
We specialise in servicing gaps in the logistics market that other companies are unwilling or unable to address. And we pride ourselves on offering solutions for customers who have complex or difficult packaging and freight needs.
At the heart of this opportunity is a business that excels in securely packing and safely sending items that are fragile, large, awkward, or valuable, and our customers range from private individuals to global brands.
Features & Benefits
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Financial Investment & Capital Requirements
- Total Investment Range: Approximately £120,000–£135,000, covering the franchise fee, service centre fit-out, and initial working capital for early operating costs.
- Franchise Fee: Around £29,500.
- Working Capital: Typically £35,000–£50,000 to support operations until the business reaches stability and profitability.
- Liquid Capital Required: Approximately £50,000–£60,000 in readily available funds, depending on lending terms and regional cost variations.
- Bank Financing: Up to 70% of the total investment may be financed through high-street banks, subject to approval and standard lending criteria.
Training & Launch Support
- Comprehensive Launch Programme: Franchisees benefit from an immersive induction and ongoing training programme, typically spanning four to eight weeks, covering operational systems, packing expertise, and core sales strategy.
- On-Site Launch Support: During your first month of trading, a dedicated PACK & SEND expert will provide in-store guidance on customer service, systems, workflow, and revenue generation.
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Year One Marketing Guarantees:
- Brand Lead Guarantee: A defined minimum number of qualified sales leads, or compensation if targets are not met.
- Matched Marketing Spend: PACK & SEND will match your first-year marketing investment (up to £6,000) to accelerate local awareness and enquiries.
Owner-Operator Profile & Personal Requirements
- No Prior Logistics Experience Needed: Full training is provided across packing techniques, shipping systems, financial management, and marketing, so previous logistics experience is not required.
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Ideal Qualities for Success: The most successful franchisees are sales-oriented, solution-focused, and confident in customer service, with the ability to manage daily operations and staff.
- Problem-solving and practical thinking
- Strong communication and telephone manner
- Organisation and attention to detail
- Digital literacy and basic IT confidence
- Numeracy and commercial awareness
Summary at a Glance
| Requirement | Details |
|---|---|
| Total Investment | £120,000–£135,000 |
| Liquid Capital | £50,000–£60,000 |
| Training | 4–8 weeks + on-site launch support |
| Marketing Support | Lead Guarantee + matched spend (up to £6,000) |
| Personal Skills | Customer-focused, organised, adaptable |