Business Model

A specialist logistics franchise built around high-value fragile, large, unusual and valuable shipping, combining expert packing, trusted carrier partnerships, and end-to-end service.

Core Features That Set the Model Apart

Specialist Market Focus – We address shipping needs that most couriers avoid: fragile, oversized, unusual, and valuable items. From antiques to artworks and electronics, we solve logistics with care and precision.

High Gross Margins with Exceptional Revenue – Franchisees enjoy strong profitability. Top-performing centres in the UK report turnover approaching £800,000, with gross margins north of 65 % and impressive average transaction values.

Low Overheads, High Visibility – Retail service centres typically occupy secondary high street locations (1,000–1,600 sq ft) offering customer visibility while maintaining low rent levels.

Multiple Revenue Streams – From packaging solutions and parcel delivery to freight, excess baggage, eCommerce fulfilment, and specialist packing, you’ll build a diversified revenue base.

Ten-Year Renewable Licence – Start with a solid licence agreement for 10 years, with the opportunity for a further 10-year renewal at no additional cost—perfect for building long-term franchise value.

Primed for Growth – With mostly fixed costs, increased sales scale directly to the bottom line, helping you grow both profit and business value.

Launch & Year One: Built for Success

Comprehensive Launch Package – Our head office guides you from site selection to store fit-out, supplier setup, marketing planning, staffing, and pre-opening training.

Marketing Match Fund & Brand Lead Guarantee – In your first year, Pack & Send matches your marketing investment (up to £6,000), while our Brand Lead Guarantee ensures a minimum number of sales leads—or we compensate for the shortfall.

On-Site Support & Intranet Access – A dedicated expert works alongside you during launch, supported by 24/7 intranet access, operations manuals, and head office guidance.

Ongoing Franchise Support

Continuous Performance Oversight – Regular store reviews, financial benchmarking, and performance tracking to help you stay on course.

Franchise Partner Events – Engage with peers and head office through workshops, seminars, and an annual conference—the learning and motivation never stops.

Marketing – Ongoing marketing support, national campaigns, promotional materials, digital and social media strategies, plus new products and services developed for the brand.

Supplier Discounts & System Tools – Leverage group buying power, use our proprietary EPOS, operations manuals, sales systems, and benefit from head office-level technology.

Owner-Operator Pathway to Success

Easy to Launch, Effective to Run – Most franchisees begin as owner‑operators and can steadily build a team as the business grows. No prior logistics experience is required – we train you.

Ideal Franchisee Profile – You thrive on customer service, problem-solving, and delivering solutions. You’re energetic, sales-minded, and ready to follow a proven system.

Why Franchise with PACK & SEND?

PACK & SEND is a unique choice for your next business venture. Having been trading in Australia since 1993, and with our first UK service centre opening in 2009, our franchise opportunity is an established business model that proves as differentiated and successful in the UK as in its original market.

We specialise in servicing gaps in the logistics market that other companies are unwilling or unable to address. And we pride ourselves on offering solutions for customers who have complex or difficult packaging and freight needs.

At the heart of this opportunity is a business that excels in securely packing and safely sending items that are fragile, large, unusual, or valuable, and our customers range from private individuals to global brands.

Take the First Step Today

Your PACK & SEND franchise journey starts with one simple action.

Complete the enquiry form, and a member of our Franchise Development Team will contact you to discuss the opportunity and answer your questions.

This first conversation could be the start of an exciting and rewarding business venture, your very own courier and logistics centre, backed by a trusted UK and global brand.

Start your franchise journey today, enquire now and take control of your future.