PACK & SEND has opened a new service centre in Liverpool, bringing specialist courier, packing and shipping support to local businesses and residents who need to send fragile, valuable, large or unusual items across the UK and worldwide.
The new Liverpool centre is led by PACK & SEND franchise partner Matthew France, whose background combines international business ownership with hands-on parcel sector experience. Before launching the business in Liverpool, Matthew spent more than two decades in France, where he built and ran a bar in Val-d’Isère. After returning to the UK, he developed further logistics knowledge while working in Royal Mail’s parcel department.
That mix of business experience and shipping expertise made PACK & SEND a natural fit. The brand is known for helping customers move items that standard courier services can struggle to handle, including artworks, antiques, electronics, manufacturing components, medical equipment and musical instruments.
For customers in Liverpool, that means access to a courier service designed around care, protection and flexibility. Rather than focusing only on standard parcel delivery, PACK & SEND supports shipments that need professional packing, tailored handling and reliable transport arrangements. This is especially valuable for local artists, antique dealers, collectors, ecommerce businesses and companies shipping sensitive or high-value goods.
“What attracted me to PACK & SEND was the opportunity to move into a service-led business with strong demand and real variety from one day to the next. In the shipping and courier market, it fills an important niche, specialising in handling items of any size, value, or fragility with precision and care.”
He added:
“From delicate artworks to large machinery, we ensure items are securely packaged and safely transported to destinations worldwide. We also help people when they are, for instance, relocating overseas, or sending exotic gifts.”
The opening strengthens PACK & SEND’s presence in the North West and gives the Liverpool city region access to a broader range of courier and shipping solutions. In addition to specialist packing and international shipping, the business supports customers with postal, freight, courier and removal services, helping with everything from one-off personal shipments to regular business dispatches.
Across the wider network, PACK & SEND has experience handling artworks by internationally recognised names including Banksy, Damien Hirst, Andy Warhol, Tracey Emin and Jeff Koons, and is also an approved service provider to LAPADA, the UK’s largest association of professional art and antiques dealers. This gives the Liverpool centre strong credentials in areas such as art shipping, antique shipping and fragile item delivery.
Matthew believes the timing is right for the business in the city. With ecommerce continuing to grow and Liverpool offering a strong mix of culture, commerce and independent enterprise, the new centre is well positioned to support both consumers and companies across the region.
“With ecommerce continuing to grow, it felt like the right time to make the move, and Liverpool felt like the right place to do it. It’s an amazing place with such fantastic culture and music, and a vibrancy you don’t find anywhere else. It is exciting to start a new chapter here and to build a business serving both local people and companies across the Liverpool city region and surrounding areas.”
For Liverpool customers looking for a courier service that goes beyond standard parcel delivery, PACK & SEND offers a specialist option for items that need extra care, from fragile artwork and antiques to large, awkward and valuable consignments.
PACK & SEND Belfast East has completed Phase 1 of a highly specialised artefact relocation project for Derry City and Strabane District Council, demonstrating the level of expertise required to handle fragile, valuable and historically significant items.
The project involved the removal and transport of museum pieces from the Tower Museum in Derry to conservation facilities in Belfast, where they will be preserved ahead of their return for display in the new DNA Museum, currently under development in the Ebrington area.
Handling History with Precision
The artefacts include items from the Armada Shipwreck – La Trinidad Valencera exhibition, which form part of Derry’s rich maritime heritage. These pieces required careful handling, bespoke packaging and controlled transport conditions to ensure their preservation.
Specialist logistics providers were essential to the operation, with PACK & SEND Belfast East selected to oversee the movement due to its experience in transporting fragile and high-value items.
A Complex Logistics Operation
This was not a standard collection and delivery. The project required coordination between multiple organisations, including Derry City and Strabane District Council, museum teams and conservation specialists from National Museums NI.
The operation included:
- Careful dismantling of internal museum fixtures
- Removal of windows to enable crane access
- Waterproofing and protection of sensitive artefacts
- Controlled lifting and extraction from the building
- Secure loading and transport to Belfast
In one instance, large artefacts such as historic naval items had to be carefully manoeuvred through building openings using specialist lifting equipment, highlighting the level of planning and precision required.
Why PACK & SEND Was Chosen
PACK & SEND Belfast East is part of a wider UK network specialising in the shipment of fragile, large, awkward and valuable items. The business provides a full-service solution including packing, collection, freight and international delivery.
Its expertise in art and heritage logistics has seen it work with collectors, galleries and institutions, handling items that require a high level of care, documentation and risk management.
Projects like this demonstrate how specialist shipping goes far beyond standard courier services, involving engineering coordination, custom packaging design and multi-party logistics management.
Supporting the Future DNA Museum
The relocation is part of a wider cultural initiative linked to the development of the new DNA Museum in Derry, which is expected to open in 2027.
Following this initial phase, further work will include conservation, cataloguing and digitisation of the artefacts, alongside public engagement initiatives designed to bring the collection to a wider audience.
Once complete, the artefacts will return to Derry and be installed in a modern exhibition space, ensuring their long-term preservation and accessibility.
What This Means for the Industry
This project highlights the growing demand for specialist logistics services across sectors such as museums, galleries, eCommerce and high-value goods.
Businesses and institutions increasingly require partners who can handle complex shipments with precision, compliance and care — particularly where items are fragile, irreplaceable or culturally significant.
PACK & SEND operates across the UK providing exactly this type of service, from single-item shipments to full-scale relocation projects.
Start Your Own PACK & SEND Franchise
Projects like this are a clear example of the opportunities available within the specialist shipping sector.
PACK & SEND offers franchise opportunities across the UK for individuals looking to build a business in logistics, eCommerce support and high-value shipping.
As a franchise owner, you can operate a service centre offering:
- Art and antiques shipping
- Fragile and high-value item transport
- Large and awkward shipment solutions
- International courier and freight services
The model combines a recognised brand, proven systems and ongoing support, allowing you to enter a growing market with strong demand.
If you are looking to run your own business in a sector that combines logistics, customer service and problem-solving, PACK & SEND franchise opportunities are available across the UK.