Franchise Business Opportunities Within the UK
Start Your Own Parcel, Courier & Logistics Business with PACK & SEND — A Proven UK Franchise in Shipping & Freight Services
Why Franchise with PACK & SEND?
PACK & SEND is a unique choice for your next business venture. Having been trading in Australia since 1993, and with our first UK service centre opening in 2009, our franchise opportunity is an established business model that proves as differentiated and thriving in the UK as in its original market.
We specialise in servicing gaps in the logistics market that other companies are unwilling or unable to address. And we pride ourselves on offering solutions for customers who have complex or difficult packaging and freight needs.
At the heart of this opportunity is a business that excels in securely packing and safely sending items that are fragile, large, unusual, or valuable, and our customers range from private individuals to global brands.
Where PACK & SEND Centres Excel
PACK & SEND service centres are built around high-value consignments, fragile, large, unusual and valuable shipments that require expert packing, tailored carrier choice, and end-to-end handling with precision and confidence.
Art & Antiques Shipping
Furniture & Oversized Freight
Medical & Lab Equipment
IT & Electronics Logistics
2025 Performance
k
Features & Benefits
The PACK & SEND model combines structured operational support with a broad logistics offering that meets today’s shipping demands. These features give franchise partners the ability to serve local customers while also tapping into global courier networks.
1. Proven Franchise Model Backed by Global Logistics Expertise
Build your business using PACK & SEND’s established systems, specialist packing processes, and nationwide delivery network. Franchise partners benefit from trusted relationships with UK and international couriers, ensuring you can support customers with confidence from day one.
2. Multiple Revenue Streams Across Shipping, Packing & Freight
Offer customers a full suite of services — including professional packing, domestic courier delivery, international shipping, air freight, sea freight, and white-glove fragile item transport. This wide service mix helps franchise owners grow recurring revenue in both consumer and B2B markets.
3. World-Class Training and Dedicated Ongoing Support
From business development coaching to hands-on operational training, every franchise owner receives structured support from our UK Head Office and the wider Fortidia network. You’ll have access to specialists in sales, marketing, finance, and logistics to help you scale sustainably.
4. Exclusive Access to Major Carrier Networks
Franchisees gain direct access to leading shipping partners — including UPS, FedEx, DHL and more — giving your customers competitive delivery options without needing your own warehouse or fleet. Our buying power becomes your advantage.
5. Advanced Technology Platform to Manage Customers & Shipments
The PACK & SEND online portal allows you to quote, track, manage shipments, and support customers efficiently. Built for franchise growth, the platform simplifies admin work so you can focus on sales, service, and building long-term relationships.
6. A Recognised Brand Trusted for Handling Fragile, Valuable & Large Items
From art and antiques to IT equipment and furniture, PACK & SEND is known across the UK for professional packing and safe delivery of high-value goods. Franchise owners benefit from the reputation, trust, and industry credibility already established by the network.
Our Franchise Process, Your Journey: Step by Step
1. Initial Enquiry & Information Pack
Once you register your interest, our franchise team will send you a comprehensive information pack, including the franchise brochure and application guide.
This gives you a clear overview of the PACK & SEND business model, investment requirements, and growth opportunity before progressing further.
2. Introductory Discovery Call
Once you’ve submitted your enquiry, a member of our franchise team will be in touch to discuss your background, experience and motivations for joining the PACK & SEND network as well as discussing your preferred location.
At this stage the team will also share more on the financial requirements and initial investment including franchise fees, shop fit costs and our technology platforms.
3. Detailed Meeting & Business Overview
You will then be invited to book a meeting with our Franchise Recruitment Manager.
This session provides a detailed overview of the business model, licence process, market demand, financial structure, and the day-to-day realities of running a PACK & SEND store.
4. Business Plan & Location Planning
At this stage, you will receive our business plan template and begin to build your own business growth plan with the continued support and guidance from our team.
You’ll be introduced to our systems and begin looking at premises options, market demand and your shop requirements.
5. Final Approval & Executive Interview
Once your business plan has been approved, you’ll be sent a copy of our franchise agreement along with a form to provide us with the details of your new business so we can draw up your final agreement.
You’ll also be welcomed onboard through a final executive interview with our Group Managing Director, Michael Gratton.
Michael likes to welcome all new franchise partners to the network personally, this is a great opportunity to ask any questions you may still have at this stage or about our wider franchise network.
6. Contract Signing – Welcome to the Network!
The final step is to sign your contract and you will officially begin your journey as a PACK & SEND Franchise Partner and entrepreneur.
With full onboarding, training and launch support, you’ll be ready to open your PACK & SEND centre and start building your business with confidence.
Support to Launch Your Specialist Shipping Franchise
As a PACK & SEND franchise partner, you’ll receive a complete launch package and ongoing support from day one. We guide you before opening, including premises selection and hiring your team.
In your first year, we match your marketing spend and guarantee a minimum number of sales leads. You’ll also have an experienced PACK & SEND advisor on-site during launch, plus continued support through our 24/7 intranet, regular reviews, and franchise partner events.
Ongoing Franchise Support as You Grow
PACK & SEND support doesn’t stop once you open. As your business develops, you’ll continue to receive practical guidance through regular performance reviews, franchise partner events, and access to proven systems and tools.
With 24/7 intranet support and an experienced network behind you, you can focus on building local customers, winning B2B accounts, and scaling profitability over time.
Franchise Owner Stories
“Having the systems in place was a really great thing…
it’s a fantastic job. Every day’s different.”
Charlie Godwin, PACK & SEND Guildford
“We fill a niche, specialising in safely and securely sending
fragile and awkward items across the UK and worldwide.”
Osazee Oyegue, PACK & SEND Hove
“I knew that there was a gap in the market for a service like this. The franchise route was the way to get started quickly
and with the least risk due to the systems, support and the
wider network already trading.”
Sam Ireland, PACK & SEND Belfast
Take the First Step Today
Your PACK & SEND franchise journey starts with one simple action.
Complete the enquiry form, and a member of our Franchise Development Team will contact you to discuss the opportunity and answer your questions.
This first conversation could be the start of an exciting and rewarding business venture, your very own courier and logistics centre, backed by a trusted UK and global brand.
Start your franchise journey today, enquire now and take control of your future.
Register Interest
FAQ'S
How much does a PACK & SEND franchise cost?
The funding required to open a PACK & SEND service centre in the UK is in the region of £84,500.
You’ll also need to make an allowance for working capital of around £35,000 – £50,000, to cover the operating costs until the business starts to generate profit.
This brings the total investment to approximately £120,000 – £135,000.
What does a typical service centre earn?
PACK & SEND service centres operate in a specialist part of the logistics market, focused on fragile, large, unusual and valuable (FLAV) items.
While earnings depend on location, customer mix and how actively the owner develops B2B relationships.
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Top-performing centres can generate annual turnover close to £800,000.
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PACK & SEND service centres report gross profit margins typically in excess of 65%, reflecting the premium nature of specialist packing and shipping services.
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Historic figures also show average annual enquiry value per service centre reaching £500k–£800k in prior years.
Full financial performance ranges and cost assumptions are provided to qualified applicants through the Franchise Disclosure process.
Do I need logistics experience?
No, logistics experience is not required.
PACK & SEND is a customer-facing business built around service, problem-solving and attention to detail. Franchise partners succeed because they can:
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Communicate clearly with customers
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Build trust with local businesses and repeat clients
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Manage a practical retail-style service centre
PACK & SEND provides detailed training in packing standards, carrier systems, quoting and shipping workflows, so you can confidently handle even complex consignments from day one.
As our brand platform puts it:
“When it matters, you want a person, not a platform.”
What territories are available?
PACK & SEND is actively expanding across the UK.
There are currently service centres in locations including:
Amersham, Belfast East, Birmingham Hall Green, Bristol West, Camberley, Cambridge, Edinburgh East, Glasgow, Guildford, Hove, Leeds North, Lincoln, multiple London locations, Manchester Salford Quays, Newbury, Oxford, Peckham, Plymouth, Reading.
However, with just 20+ centres nationwide, there remain many major cities and high-demand urban areas still available for new franchise partners.
PACK and SEND Franchise opportunities in the UK include:
London
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Bromley
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Canary Wharf
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Chelsea
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Enfield
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Greenwich
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Islington
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Kensington
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Kingston
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Paddington
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Stratford
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Wimbledon
South East
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Canterbury
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High Wycombe
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Maidenhead
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Maidstone
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Milton Keynes
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Slough
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Tunbridge Wells
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Woking
North West
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Blackpool
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Bolton
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Chester
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Preston
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Stockport
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Warrington
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Wigan
North East
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Durham
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Hartlepool
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Middlesbrough
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Newcastle upon Tyne
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Sunderland
Yorkshire & Humber
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Bradford
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Doncaster
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Huddersfield
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Hull
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Sheffield
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Wakefield
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York
West Midlands
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Solihull
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Stoke-on-Trent
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Walsall
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Wolverhampton
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Worcester
East Midlands
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Derby
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Leicester
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Loughborough
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Northampton
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Nottingham
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Lincolnshire market towns beyond Lincoln
South West
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Bath
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Bournemouth
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Cheltenham
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Exeter
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Gloucester
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Poole
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Swindon
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Torquay
South Coast
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Brighton (central)
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Chichester
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Eastbourne
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Portsmouth
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Southampton
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Worthing
East of England
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Chelmsford
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Colchester
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Ipswich
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Norwich
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Peterborough
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Southend-on-Sea
Scotland
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Aberdeen
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Dundee
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Inverness
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Perth
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Stirling
Wales
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Cardiff
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Newport
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Swansea
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Wrexham
Northern Ireland
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Belfast West
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Derry / Londonderry
PACK & SEND offers opportunities in both major regional cities and strong commercial satellite markets, particularly where demand for specialist fragile, large, unusual and valuable item shipping is growing.
To check availability in your preferred area, the next step is to register interest and discuss territory options with the franchise team.